C3 AI Studio
Understand complex application development and machine learning workflows and enable developers and data scientists to develop, deploy, and operate AI applications.
OVERVIEW
CHALLENGE
Customer feedback indicates that there is a steep learning curve for new users and a lack of relevant use cases in training.
METHODS
Generative + Evaluative research
I led stakeholder interviews to understand problem space, user discovery interviews to uncover user pain-points, bi-weekly stakeholder touchpoints for alignment between cross-functional teams, and user validation sessions to evaluate concept designs.
OUTCOMES
Impact product strategy + Feature prioritization
As the team's first UX Researcher, I delivered research insights that helped prioritize features, design decisions, and overall product direction including the introduction of C3 AI Tutorials and Studio Homepage enhancements. I collaborated with the designer to test concepts that helped validate assumptions about user behavior and identify areas that need adjustments. Scheduling regular meetings with PMs streamlined communication between stakeholders and helped shape product strategy to ensure that it meets user needs in addition to technical and business needs.
Final C3 AI Homepage design
Final C3 AI Tutorials card design
BACKGROUND
C3 AI Studio is a platform for developers and data scientists to develop, deploy, and operate AI applications. However, there is a steep learning curve for new users and a lack of relevant use cases in training.
“The learning curve of C3 AI platform development is exceptionally steep. C3 AI needs to look at initiatives that help to reduce this learning and development curve. This includes more extensive end-to-end training involving more complex, real-world examples.”
– Transform 2023 Customer Survey
”Our development teams learn to use C3 by looking at a corpus of relevant, best-practice code examples that we’ve built over time, but did not get from C3.”
– Shell COE Lead
“Current onboarding does not address relevant uses cases, data, or industry spaces I care about.” – DS Feedback
TIMELINE
3 months
STAKEHOLDERS
UX Design, Product Management, Engineering, Data Science, Documentations
MY ROLE
Sole UX Researcher
DELIVERABLES
To establish the UX research process for C3 AI Studio, I created a research repository that documented my research process, including the research plan, stakeholder interview summary, user flow, stakeholder meeting summaries, and concept testing results.
This repository promoted best practices and helped scale research impact by making key findings, insights, and recommendations readily accessible to cross-functional teams, ultimately enabling them to make informed product design decisions that shape the user experience.
See below for examples of deliverables.
